TeKnow Service and Support

We want you to have the best online learning experience possible.

If you have problems registering, logging in, or gaining access to any of the coursework, email us at help@teknowtraining.com or call us at 515 669-7895.

Help with system registration

  1. Click the "Register into the training system" link at the upper right of the page.
  2. Complete the registration form. Asterisks denote required fields.
    • Your user password is not the same as the client password for your organization.
    • Password strength is a measure of the effectiveness of a password in resisting guessing by an attacker who does not have direct access to the password. Our system rates your password in a five-point range, from very weak to very strong. A very strong password should include numbers, symbols, upper and lowercase letters, and be at least 12 characters in length.
    • If you have one, this is where you will enter your client password. It will be automatically entered later when you register for courses.
    • State law requires us to send you certificates of completion via the mail for certain courses. This is why we need your address.
  3. After successful completion you will be taken to your student page where you may register for courses.

Help with course registration

Note: before you can register for a class you need to register into the training system.

  1. Log in to the system, if you are not already.
  2. On your student page there is a list of courses. Courses available for you to take will have either "register" or "renew" listed in the "Action" column. Click the link for the course in which you wish to register.
  3. If you have a client password in your profile, you simply need to confirm course registration by clicking the "Complete registration" button. If you do not have a client password you will be taken to our secure credit card payment site. You may add a client password to your profile by clicking the "edit my student profile" link and adding one.
  4. You may resume any course by logging in to the system then clicking the "resume" link in the "Action" column.

Some software recommendations for TeKnow training courses

Look and Feel
Common sense tells us that it's always smart to use the right tool for the job. For example, while you could use a pair of scissors to mow your yard, you'd be much happier with a lawn mower.

A web browser is a tool. However, not all browsers are the same. The browser that you choose should give you tbe best web experience possible by supporting web standards in function and form. Browsers that fit that requirement are: Safari, Chrome, Firefox, and Opera.

Sound and Vision
To view audio and video files you'll need Apple's QuickTime plug-in. A free download is available here.

Do you have other questions not answered here? Please contact us at info@teknowtraining.com.